Frequently asked questions

Do I need a referral?
You do not need a referral to see one of our psychologists, however if you do have a referral from a paediatrician, psychiatrist or GP, you can claim a Medicare rebate. You may be eligible for 6-10 sessions per calendar year depending on your presenting concerns. If you are referred by a doctor, we will write back to the doctor after the initial consultation, 6th session and 10th session. You will need to return to the doctor for a re-referral after the 6th session. Rebates cannot be claimed for the 7th session without a re-referral. Rebates cannot be claimed if the child is not in attendance at the session.
Do I get a Medicare rebate?
See above. If eligible, your psychologist can process the rebate for you through our practice management software which saves you time doing it yourself.
Can I attend without my child?
Absolutely, in fact many parents like to attend the first consultation without their child so that they can fill us in on the background. This will vary considerably. We do like parents to be open and honest with the child about why they are coming to a psychologist but how much information you share in front of your child will vary significantly based on the reasons for coming.
Can I get a Medicare rebate if my child is not present?

Unfortunately you cannot claim a rebate for sessions where the child is not present. This is strictly against Medicare guidelines, sessions attended without a child are privately funded and therefore out of pocket. Some private health funds may provide a rebate, in such cases it is best to check with your individual health fund.

You also cannot use your own Mental Health Care Plan when attending sessions without your child to discuss your child. Mental Health Care plans can only be used to treat the person whose name the Mental Health Care Plan is under, for the mental health concern of the person named in the Mental Health Care Plan.

Do private health rebates apply?
Yes, some private health insurance companies will provide a rebate for psychological services, it is best to check with your service provider directly as this will vary depending on your level of cover. We do not process private insurance rebates onsite however we can either print or email you a copy of your paid invoice.
How do I pay?
Payment is required in full on the day of service. We have full eftpos facilities (with exception of AMEX/Diners). A full fee schedule is sent out with our information pack upon booking.
If your psychologist is attending a school visit, pre-payment is required. You can do this by calling our reception team who can take payments over the phone.
What information is required before attending our first appointment?

Our friendly reception team will email an information pack which contains background information and other intake forms. We ask that you complete and return this as early as possible prior to attending your first appointment. This allows your psychologist to feel like they already know a bit about you and why you are coming to the clinic before you even come through the door and will help you feel welcome and at ease.

Do I stay in the session with my child?
This will vary considerably depending on the age of the child and the presenting concerns. Your psychologist will explain the suitability of you being in the session with your child. Typically for older children, we will provide feedback to the parent where appropriate and with the consent of the child. Our aim is to have a collaborative approach and work together as a team, in most cases, the child will attend sessions independently without their parent however this is very individual for each situation.
For assessments, children will attend the session on their own except in the case of very young children (e.g. under 3 years). Your psychologist will explain this when they meet you.
What is the process for an Autism Assessment?
A diagnosis of an Autism Spectrum Disorder (ASD) requires a team of professionals, all experienced in ASD assessment and diagnosis, to agree on the diagnosis. Therefore, children must be seen by a paediatrician or a Child and Adolescent Psychiatrist, a psychologist and a speech pathologist or occupational therapist. Those professionals then consult together before an outcome is reached. Usually after all the assessments are complete, the child is seen by their paediatrician.
At Solution Psychology, we use only GOLD standard tools in the diagnosis of Autism. The assessment is between 4-5 sessions and includes a comprehensive written report which includes our formulation and treatment plan. These are discussed in detail at our feedback session.
Our assessments are tailored to the needs of the child. Your psychologist will discuss which assessments are suitable for your child during session 1. Our comprehensive ASD assessment includes a combination of the following gold standard assessments:

  • Autism Diagnostic Interview – Revised (ADI-R): 1 hour Parent Interview typically takes place in session 1.
  • Autism Diagnostic Observation Schedule (ADOS-2): 1 hour Child Observation / Play session (with child only or parent and child depending on the age of the child).
  • Cognitive Assessment (WISC-V, WPPSI-III): Child only assessment, usually 1 hour depending on age and language development of child. Sometimes two sessions are needed to complete the cognitive assessment.
  • External setting observation (child care, kinder, school).
  • Comprehensive feedback session at the conclusion of the assessment (includes 2 copies of our full report).
  • In order to be eligible for a Medicare rebate for Autism Assessments, a referral is needed from a paediatrician. Your Paediatrician makes a referral under the Helping Children with Autism Package (HWCA). GP referrals are not applicable. This referral entitles the child rebates for 4 assessment sessions. If you are undertaking Autism Assessments with another professional (e.g. Speech Pathologist, Occupational Therapist), you may not have access to the full 4 sessions with a psychologist alone (i.e. the 4 sessions are spread across the speech pathologist AND psychologist).
  • Your paediatrician will need to have seen you at least twice before they can make a referral for an assessment under HWCA.

Our receptionist can answer any further questions you have about autism assessments.

What is telehealth?
The Australian Government is improving mental health support for people who live in rural and regional Australia by investing in Better Access services via video conferencing.
A telehealth service is a psychological therapy service that is delivered via video conference where both a visual and audio link has been established between a patient and their treating allied health professional. Telehealth services can be delivered by psychologists, social workers and occupational therapists that are registered with Medicare.
Eligible patients are required to have a Mental Health Treatment Plan and be located in a rural and remote area, namely, Modified Monash Model areas 4-7. To find out if you are located in an eligible area, please visit the MMM locator, select the ‘MMM classification’ and enter the location.
Can I still access telehealth if I do not live in a rural or remote area?
Yes, absolutely, however you will not be eligible for a Medicare rebate. You may be able to use NDIS self-managed funds or private health insurance (check with your provider).
Are you registered with NDIS?
No, however we see many self-managed clients.
Do you charge cancellation fees?

We’re proud to run on time so you can plan your day effectively.

If you need to reschedule an appointment you must provide us with at least 24 hours’ notice to avoid a fee.

If you miss an appointment without notice the full fee will apply.

We understand that sometimes life gets in the way of scheduled appointment times, and we do take extenuating circumstances into consideration.

> Missed appointment: Full Appointment Fee Payable. 

> Late notice change of appointment: Full Appointment Fee Payable

> Medicare Rebates and Health fund benefits do not apply to these fees

Help us NEVER charge a missed appointment fee. All you need to do is give us 24 hours notice and let us know. That way we stay on time and you avoid late fees.

You’ll receive an SMS reminder 3 days before your appointment. Can’t make it? Simply call 99887760. 

 A full copy of our fees & rebate policy and our late notice policy is emailed with our intake pack upon booking.