Frequently asked questions
Do I need a referral?
Do I get a Medicare rebate?
Can I attend without my child?
Can I get a Medicare rebate if my child is not present?
Unfortunately you cannot claim a rebate for sessions where the child is not present. This is strictly against Medicare guidelines, sessions attended without a child are privately funded and therefore out of pocket. Some private health funds may provide a rebate, in such cases it is best to check with your individual health fund.
You also cannot use your own Mental Health Care Plan when attending sessions without your child to discuss your child. Mental Health Care plans can only be used to treat the person whose name the Mental Health Care Plan is under, for the mental health concern of the person named in the Mental Health Care Plan.
Do private health rebates apply?
How do I pay?
If your psychologist is attending a school visit, pre-payment is required. You can do this by calling our reception team who can take payments over the phone.
What information is required before attending our first appointment?
Our friendly reception team will email an information pack which contains background information and other intake forms. We ask that you complete and return this as early as possible prior to attending your first appointment. This allows your psychologist to feel like they already know a bit about you and why you are coming to the clinic before you even come through the door and will help you feel welcome and at ease.
Do I stay in the session with my child?
For assessments, children will attend the session on their own except in the case of very young children (e.g. under 3 years). Your psychologist will explain this when they meet you.
What is the process for an Autism Assessment?
At Solution Psychology, we use only GOLD standard tools in the diagnosis of Autism. The assessment is between 4-5 sessions and includes a comprehensive written report which includes our formulation and treatment plan. These are discussed in detail at our feedback session.
Our assessments are tailored to the needs of the child. Your psychologist will discuss which assessments are suitable for your child during session 1. Our comprehensive ASD assessment includes a combination of the following gold standard assessments:
- Autism Diagnostic Interview – Revised (ADI-R): 1 hour Parent Interview typically takes place in session 1.
- Autism Diagnostic Observation Schedule (ADOS-2): 1 hour Child Observation / Play session (with child only or parent and child depending on the age of the child).
- Cognitive Assessment (WISC-V, WPPSI-III): Child only assessment, usually 1 hour depending on age and language development of child. Sometimes two sessions are needed to complete the cognitive assessment.
- External setting observation (child care, kinder, school).
- Comprehensive feedback session at the conclusion of the assessment (includes 2 copies of our full report).
- In order to be eligible for a Medicare rebate for Autism Assessments, a referral is needed from a paediatrician. Your Paediatrician makes a referral under the Helping Children with Autism Package (HWCA). GP referrals are not applicable. This referral entitles the child rebates for 4 assessment sessions. If you are undertaking Autism Assessments with another professional (e.g. Speech Pathologist, Occupational Therapist), you may not have access to the full 4 sessions with a psychologist alone (i.e. the 4 sessions are spread across the speech pathologist AND psychologist).
- Your paediatrician will need to have seen you at least twice before they can make a referral for an assessment under HWCA.
Our receptionist can answer any further questions you have about autism assessments.
What is telehealth?
A telehealth service is a psychological therapy service that is delivered via video conference where both a visual and audio link has been established between a patient and their treating allied health professional. Telehealth services can be delivered by psychologists, social workers and occupational therapists that are registered with Medicare.
Eligible patients are required to have a Mental Health Treatment Plan and be located in a rural and remote area, namely, Modified Monash Model areas 4-7. To find out if you are located in an eligible area, please visit the MMM locator, select the ‘MMM classification’ and enter the location.
Can I still access telehealth if I do not live in a rural or remote area?
Are you registered with NDIS?
Do you charge cancellation fees?
We’re proud to run on time so you can plan your day effectively.
If you need to reschedule an appointment you must provide us with at least 24 hours’ notice to avoid a fee.
If you miss an appointment without notice the full fee will apply.
We understand that sometimes life gets in the way of scheduled appointment times, and we do take extenuating circumstances into consideration.
> Missed appointment: Full Appointment Fee Payable.
> Late notice change of appointment: Full Appointment Fee Payable
> Medicare Rebates and Health fund benefits do not apply to these fees
Help us NEVER charge a missed appointment fee. All you need to do is give us 24 hours notice and let us know. That way we stay on time and you avoid late fees.
You’ll receive an SMS reminder 3 days before your appointment. Can’t make it? Simply call 99887760.
A full copy of our fees & rebate policy and our late notice policy is emailed with our intake pack upon booking.